There are many things to consider when deciding on your career. There are a large number of Job Vacancies in Amazon. Amazon offers employees the chance to work with great people on exciting projects with lots of opportunity for growth. This company provides a full range of benefits for you. The benefits may vary slightly from location to location. In India, the basic benefits for regular full-time employees are-
Svasthya @ Amazon: Svasthya is a part of Amazon’s Wellness initiative, aimed at achieving overall employee health and well-being. Amazon reimburses Health Club membership expenses to eligible employees.
Amazon provides HOH, a transport facility to eligible employees.
Amazon employees will be eligible to avail leaves as per Company policy. Maternity leave is provided in accordance with the provisions of the Maternity Benefit Act, 1961.
At Amazon, employees have the opportunity to become owners of the Company. They want employees to think like owners, and by awarding equity we provide them with an ownership opportunity. Eligible Amazon employees receive Amazon Restricted Stock Units.
Here are the top 06 types of Job Vacancies in Amazon open in India. Here I have given the details of the job. Learn about the eligibility criteria, Pay Structure, Nature of duties, Selection process etc in this article.
#1. Amazon Content Reviewer Job Vacancies:
Duties of a Content Reviewer is to research and analyze websites to determine their legitimacy and quality. In addition to monitoring websites for compliance, this individual will work to identify areas to improve processes, clarify policies and identify emerging trends. When they identify violations or low-quality sites, they’ll manage communication with the publisher.
Content Reviewer position relies on judgment to accomplish goals and will work under very limited supervision of the manager. Individual problem-solving and skills are used to authenticate websites and accounts. Nearly all decisions are expected to be made independently.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the team.
Analyze data and evaluate trends/patterns.
Ability to make logical decisions while reviewing tasks even when provided information is ambiguous.
Report review results and communicate them to stakeholders within the organization.
Identify generic patterns and translate into guidelines and SOPs to improve the overall review outcome
Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality
Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues
Flexible in work timings – ready to work 24X7
Amazon Content Reviewer Qualifications:
Demonstrated attention to detail and thoroughness
Excellent written communication skills.
Operations work experience in a production driven environment.
Track-record of working effectively with global teams.
Good awareness of US & UK culture and current affairs in order to identify items that are likely to be controversial to customers.
Strong background in web search and familiarity with various ways used for searching for information.
Candidate must demonstrate English proficiency in all the following: verbal, writing, reading, and comprehension.
Requires strong computer skills, Microsoft Office Applications (Access, Excel, PowerPoint, and Word) to maintain reports and metrics.
Familiarity with online retail (e-commerce).
Hiring Process: Written-test, Face to Face Interview
#2. Job Vacancies in Amazon Catalog Associate:
Retail Business Services (RBS) team is currently organized around 3 goals:
Website setup of new products, providing support services associated with keeping items current on the website and resolving defects that occur in the supply chain. The RBS team are looking to staff up the team with Associate – Catalog. As an Associate in RBS, you will contribute to increased customer sales as a result of high quality processes associated with creation and maintenance of product lifecycle on the Amazon website. Listing out the requirements of the role:
Duties and Responsibility:
Under general supervision, performs a variety of tasks in populating/procuring content for the product catalogs on the Amazon Web Site. Duties may include, content creation, the population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed etc.
Strong written communication skills
Good working knowledge of MS Office
Typing skill of 40 wpm with 100% accuracy
Preferably a domain expert
Multi-task in a fast paced environment
Operate in the system with the speed and accuracy necessary to meet departmental standards
Handle stressful situations
Maintain composure in critical situations and communicate clearly with both internal and external customers Demonstrate, Passion for delivering great customer experience
Strong personal & communication skills:
Excellent listening skills
Excellent Data Accuracy skills
Eye for Detail
Commitment to meet Deadlines
Constructive spirit of discontent & mental toughness
Pace of implementation & consistency in performance
Willingness to take initiatives & Candidate should be flexible to working in shifts.
Hiring Process: Job Vacancies in Amazon in this category is filled in by Written-test, Face to Face Interview.
#3. Process Associate – Pricing Operations Job Vacancies in Amazon:
Has problem-solving skills and attention to details
Ability to Organize and execute
Experience in technical support background
Has the ability to Solve Operation Issues Using Technology (preferred skill)
Understands scripting, HTML, x-path & reg-ex. XML & SQL are preferred skills
Willing to work in shifts including work on weekends, and outside of the “standard” work day and if required only 24/7/365 availability
Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
Retail Systems is the information technology core and responsible for building retail platforms, tools, and automation for “Amazon the Retailer”. We build the technology required to manage the selection, maintain competitive pricing, forecast demand, buy products and deal with vendors.Pricing Analytics and Operations is an integral part of Retail Systems enabling Amazon’s pricing strategy and operations. The team’s primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon’s price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazon’s top line.
Do you want to be part of the team that makes sure that Amazon keeps its “best price” promise across millions of products worldwide? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding “YES”, read on!
Roles and Responsibility:
In this role associates are required to understand different operational techniques and have a high level of attention to detail. The accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report into the Operations Manager.
Meets and/or exceeds the set productivity and accuracy targets.
Participate in ad-hoc operational projects/initiatives
Understand operational goals, vision, charter and process steps
Follow SOPs as prescribed and provide inputs to improve the process
#4. Job Vacancies in Amazon Customer Service:
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Hiring Process for Job Vacancies in Amazon: Written-test, Face to Face Interview
#5. Job Vacancies in Amazon Transaction Risk Management:
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Hyderabad.
Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace.
All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Problem Solving Skills
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Excellent ability to determine situational needs and provide appropriate solutions
Demonstrated ability to exceed expectations with regard to performance and individual contribution
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Demonstrated positive, results oriented attitude
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Ability to maintain high levels of confidentiality and data security standards
Experience with Microsoft Office, including Outlook, Word, and Excel
24/7/365 availability, including willingness to work on weekends, nights and outside of the “standard” work day (as required)
Demonstrate flexibility to work overtime hours as per business requirement
Six-Sigma / Lean knowledge would be a plus.
Salary: INR 2,75,000 – 3,50,000 P.A. Free Transport, Sodexo Vouchers, Night shift allowance, Over Time Allowance
Hiring Process: Job Vacancies in Amazon is filled by Written-test, Face to Face Interview, Group Discussion
#6. Seller Support Job Vacancies in Amazon:
The Seller Support Associate acts as the primary interface between Amazon and our business partners.
The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
Summary of Responsibilities:
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Salary: NR 2,75,000 – 3,75,000 P.A.
Free Transport, Sodexo Meal Vouchers, Night Shift Allowance, Over Time Allowance.
Eligibility: Any graduation, post graduation (If BTech/MTech/Mpharm/MSC/MCA then they need 6 month relevant BPO experience).
Hiring Procedure: PIR, Online Tests & 2 Operations Rounds (Face to Face). Written-test, Face to Face Interview are the main selection process for Job Vacancies in Amazon.
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